The CareAlert Smart Dialler is an in-home personal alarm for seniors and anyone who needs quick access to emergency help at home. It consists of a base station and a waterproof pendant. When pressed, it automatically calls up to five pre-programmed contacts — family, friends, or a 24/7 monitoring centre — and can dial Triple Zero (000).

The pendant is worn around the neck or wrist. Press the button in an emergency and the base station immediately starts calling your contacts in order until someone answers. A two-way conversation takes place through the base station's built-in speaker and microphone — keeping the pendant small and fully waterproof.

Yes. The CareAlert pendant is IP65 rated — fully water resistant for use in the shower or bath. This is when many accidents occur, so the pendant is designed to be worn at all times, even in water. Unlike other systems, there is no need to remove it before getting wet.

No. The pendant uses a dual-button activation system, making accidental triggering virtually impossible. You need to press deliberately to raise an alert, so there are no concerns about false alarms going about your day.

The CareAlert pendant typically works up to 150 metres from the base station — sometimes further. This covers most homes, backyards, and surrounding areas, giving you freedom to move around with confidence.

No. As Australia's NBN rollout continues, traditional landlines are being phased out. The CareAlert home system uses a SIM card and the mobile network to make emergency calls — no landline required, and fully future-proof.

Yes — and we strongly recommend including Triple Zero as one of your five emergency contacts. If your other contacts are unavailable, 000 will automatically dispatch an ambulance to your registered address. CareAlert is the only system in Australia guaranteed to reach 000 even if the mobile network is down or the SIM has no credit.

Yes. The home alarm can be connected to a professional 24/7 monitoring centre. A trained operator will be ready to respond any time — day or night. Monitoring plans start from just $35 per month, including SIM card fees.

📞 Call 1300 75 85 95 to get set up

The pendant battery lasts approximately 2 to 3 years. The base station will verbally alert you when it needs replacing. You can test it any time — press the yellow button and listen for a 'ding dong' chime, which means the battery is fine. Replacement batteries are available from CareAlert or most hardware stores.

The CareAlert Emergency Watch is a wearable personal alarm worn on the wrist like a smartwatch. It combines everyday convenience with built-in emergency alert technology, including automatic fall detection. If a fall is detected — or if you press the SOS button — the watch contacts your emergency contacts and shares your GPS location.

Automatic fall detection uses built-in sensors to recognise the motion pattern of a fall. If the watch detects a fall and you do not respond within a short time, it automatically sends an emergency alert — even if you are unable to press a button. This is a critical safety feature for anyone at higher risk of falls.

Yes. The CareAlert Emergency Watch is designed to be lightweight and comfortable for all-day wear. It is intended to be worn continuously, including at night, so it can detect emergencies at any time.

Yes. The Emergency Watch uses the mobile network and GPS, so it operates wherever there is mobile coverage — at home, in the garden, out shopping, or on a walk. You are not limited to a range from a base station.

Yes. The Emergency Watch requires a SIM card to connect to the mobile network for emergency calls. CareAlert offers a managed SIM on the Optus network, covering 98.5% of Australia.

Yes. The CareAlert Emergency Watch is IP67 rated — fully waterproof for everyday use including showering and rain. You can wear it with complete confidence in wet conditions.

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The Emergency Watch is ideal for seniors who are active and mobile, people with a history of falls, anyone who wants discreet wearable protection, and those who prefer not to wear a pendant. It's also great for families who want the extra reassurance of automatic fall detection.

Yes. The Emergency Watch can be paired with a 24/7 professional monitoring service. Plans start from $35 per month including SIM fees.

📞 Call us on 1300 75 85 95

Yes — shipping is completely free anywhere in Australia. There are no hidden delivery fees.

Orders placed before 12pm ACST are dispatched the same day. Delivery via Australia Post typically takes up to 5 business days. You'll receive a tracking number once your order has shipped.

Yes. Our team is available to take orders over the phone 24 hours a day on 1300 75 85 95. If no one is immediately available, leave a message and a CareAlert representative will call you back as soon as possible.

📞 Call 1300 75 85 95 to order

Yes. All online payments are processed through SecurePay, a trusted payment gateway used by thousands of Australian merchants. All transactions are encrypted and secure — your financial details are always protected.

🔒 Security policy →

All CareAlert systems come with a 12-month manufacturer's warranty. Extended warranty options are available at the time of ordering.

📋 Full warranty details →

Check the Optus coverage map before ordering, or call us and we'll advise. In the rare case that a coverage issue is only discovered after the alarm arrives, our 30-day money-back guarantee applies and a full refund will be offered.

📋 Returns & Refunds policy →