The CareAlert Smart Dialler is an in-home personal alarm designed for seniors and anyone who needs quick access to emergency help at home. It consists of a base station and a waterproof pendant. When the pendant button is pressed, the base station automatically calls up to five pre-programmed contacts — family, friends, or a 24/7 monitoring centre — and can also dial Triple Zero (000).

The pendant is worn around the neck or on the wrist. Press the button in an emergency and the base station immediately starts calling your contacts in order until someone answers. A two-way conversation takes place through the base station's built-in speaker and microphone — keeping the pendant small and fully waterproof.

Yes. The CareAlert pendant is IP65 rated — fully water resistant for use in the shower or bath. This is when many accidents occur, so we specifically designed the pendant to be worn at all times, even in water. Unlike other systems, there is no need to remove it before getting wet.

No. The pendant uses a dual-button activation system, making accidental triggering virtually impossible. You need to press deliberately to raise an alert, so there are no concerns about false alarms going about your day.

The CareAlert pendant typically works up to 150 metres from the base station — sometimes further. This covers most homes, backyards, and surrounding areas, giving you freedom to move around with confidence.

No. As Australia's NBN rollout continues, traditional landlines are being phased out. The CareAlert home system uses a SIM card and the mobile network to make emergency calls — no landline required, and fully future-proof.

Yes — and we strongly recommend including Triple Zero as one of your five emergency contacts. If your other contacts are unavailable, 000 will automatically dispatch an ambulance to your registered address. CareAlert is the only system in Australia guaranteed to reach 000 even if the mobile network is down or the SIM has no credit.

Yes. The home alarm can be connected to a professional 24/7 monitoring centre. A trained operator will be ready to respond any time you activate your alarm — day or night. Monitoring plans start from just $30 per month, including SIM card fees. Call 1300 75 85 95 to get set up.

The pendant battery lasts approximately 2 to 3 years. The base station will verbally alert you when it needs replacing. You can test it any time — press the yellow button and listen for a 'ding dong' chime, which means the battery is fine. Replacement batteries are available from CareAlert or most hardware stores, and a screwdriver is included in your kit.

The base station includes a rechargeable backup battery that charges automatically while plugged into 240V power. In a power outage, the system continues operating so you remain protected even without mains electricity.

The CareAlert Go Anywhere is a portable personal alarm designed for active seniors and anyone who leaves the home regularly. It uses GPS tracking and the mobile network, so it works anywhere in Australia with mobile coverage — not just at home. Press the SOS button and it contacts your emergency contacts and shares your GPS location so help knows exactly where to find you.

When an SOS is activated, the device uses GPS satellite technology to pinpoint your exact location. This is shared with your emergency contacts or monitoring centre so responders can find you quickly — whether you're in a park, shopping centre, or anywhere else.

No. The GPS mobile alarm operates entirely on the mobile network. As long as there is mobile coverage in your area, the device will work. No Wi-Fi, no landline, and no home base station is needed.

The Go Anywhere GPS alarm is ideal for seniors who regularly leave the house — for shopping, walking, social activities, or travel. It is also well-suited to people who live alone and want protection both at home and on the go, and for lone workers who need a way to call for help quickly.

Yes. Triple Zero can be included as one of your emergency contacts. We always recommend this so that if your other contacts are unavailable, an ambulance will be dispatched to your GPS location automatically.

Yes. The GPS alarm can be connected to a 24/7 professional monitoring centre so there is always someone ready to respond. Monitoring plans include SIM card fees and start from $30 per month. Contact us on 1300 75 85 95 to set this up.

GPS location sharing features depend on the plan selected. Please contact our team on 1300 75 85 95 to discuss the tracking and location visibility options available with your chosen monitoring setup.

The CareAlert Emergency Watch is a wearable personal alarm worn on the wrist like a smartwatch. It combines everyday convenience with built-in emergency alert technology, including automatic fall detection. If a fall is detected — or if you press the SOS button — the watch contacts your emergency contacts and, where applicable, shares your location.

Automatic fall detection uses built-in sensors to recognise the motion pattern of a fall. If the watch detects a fall and you do not respond within a short time, it automatically sends an emergency alert — even if you are unable to press a button. This is a critical safety feature for anyone at higher risk of falls.

Yes. The CareAlert Emergency Watch is designed to be lightweight and comfortable for all-day wear. It is intended to be worn continuously, including at night, so it can detect emergencies at any time.

Yes. The Emergency Watch uses the mobile network and GPS, so it operates wherever there is mobile coverage — at home, in the garden, out shopping, or on a walk. You are not limited to a range from a base station.

Yes. The Emergency Watch requires a SIM card to connect to the mobile network for emergency calls. CareAlert offers a managed SIM on the Optus network, or you can use your own compatible SIM if Optus coverage is not adequate in your area.

The CareAlert Emergency Watch has water resistance for everyday use — including hand washing and light rain. For specific waterproof ratings for your model, please refer to the product specification page or contact our team.

The Emergency Watch is ideal for seniors who are active and mobile, people with a history of falls, anyone who wants discreet wearable protection, and those who prefer not to wear a pendant. It is also great for families who want the extra reassurance of automatic fall detection.

Yes. The Emergency Watch can be paired with a 24/7 professional monitoring service. Plans start from $30 per month including SIM fees. Call us on 1300 75 85 95 to discuss your options.

Yes — many Australians are eligible to receive their CareAlert system at little or no out-of-pocket cost through My Aged Care (Home Care Package funding) or the NDIS. This is one of the most important things to know before you purchase. Contact us on 1300 75 85 95 and we'll help you find out if you qualify.

If you have a government-funded Home Care Package through My Aged Care, your package may fully cover the cost of your CareAlert system and ongoing fees. We work directly with Home Care Package providers and can guide you through the process. Call us or visit our My Aged Care page to get started.

Yes. A CareAlert personal alarm may be fundable under your NDIS plan as an assistive technology item. Our team has extensive experience working with NDIS participants and support coordinators. Contact us to discuss how your plan can be used.

Our emergency-only managed SIM is available from just $6.49 per month, with monthly or annual payment options. This allows up to 8 emergency calls per month. Even if all 8 calls are used, the system will still contact Triple Zero. Additional plans with more inclusions are available — call us or visit our SIM plans page for details.

Yes. CareAlert offers a 30-day money-back guarantee on the Smart Dialler. If you're not satisfied, or if you discover coverage issues that cannot be resolved, you can return the system for a full refund. Please see our Returns & Refunds policy for full details.

We accept Visa, Mastercard, American Express, PayPal, Afterpay, and direct bank deposit. Flexible monthly or annual payment options are also available for SIM and monitoring plans.

Yes — shipping is completely free anywhere in Australia. There are no hidden delivery fees.

We aim to dispatch your order within 24 hours of receiving it. Delivery via Australia Post typically takes up to 5 business days depending on your location. You'll receive a tracking number once your order has shipped so you can follow your delivery online.

Yes. Our team is available to take orders over the phone 24 hours a day on 1300 75 85 95. If no one is immediately available, leave a message and a CareAlert representative will call you back as soon as possible.

Yes. All online payments are processed through SecurePay, a trusted payment gateway used by thousands of Australian merchants. All transactions are encrypted and secure — your financial details are always protected.

All CareAlert systems come with a 12-month manufacturer's warranty. Extended warranty options are available at the time of ordering. Please visit our Warranty page for full details on coverage.

If you're unsure about Optus network coverage in your area, check the coverage map before ordering. In the rare case that a coverage issue is only discovered after the alarm arrives at your home, our 30-day money-back guarantee applies and a full refund will be offered. We can also help you explore alternative SIM options.

It depends on your lifestyle. If you spend most of your time at home, the Smart Dialler home alarm is ideal. If you regularly go out — shopping, walking, social activities — the GPS Go Anywhere gives you protection wherever you are. If you want discreet wearable protection with automatic fall detection, the Emergency Watch is the best choice. Call us on 1300 75 85 95 and we'll help you find the right fit.

Yes. All CareAlert systems are designed to be simple — no technical knowledge is needed. Your pack includes a full instruction manual, and our local support team is always available to guide you through setup over the phone if needed.

Yes. You can update your list of emergency contacts at any time. Instructions are included in your pack, and our support team is happy to walk you through it.

Yes. CareAlert systems can call any combination of Australian mobile or landline numbers.

Our dedicated technical support line is 08 7480 6000 (business hours). For general enquiries, call 1300 75 85 95 (24 hours). You can also email office@carealert.com.au. Leave a message any time and we'll call you back promptly.

Yes. CareAlert's Automated Welfare Call service provides daily check-in calls to your loved one — up to two per day. If the call goes unanswered, you'll be notified immediately. Medication reminders can also be included. Visit our Welfare Call page or contact us to sign up.

Yes. CareAlert works closely with aged care providers, NDIS support coordinators, occupational therapists, and health professionals across Australia. We have a dedicated Health Care Hub and can work directly with your organisation to support your clients. Visit our Health Care Hub page or call 1300 75 85 95.

Yes. CareAlert is a proudly Australian, family-owned business based in Surrey Downs, South Australia. Founded in 2003 by Mike Steele, the company has supported tens of thousands of Australian families. Today, Mike's son Darren leads daily operations, continuing the mission of delivering reliable, affordable safety technology to Australians.