We're Here to Help
Get in Touch with CareAlert

Whether you have a question about our products, need technical support, or just want to talk to a real person — our friendly Australian team is ready for you.

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Emergency? If you or someone else is in danger, press your CareAlert pendant or call Triple Zero (000) immediately.
Contact Options
How Can We Help You?
📞
Sales & General Enquiries
Give Us a Call
Our sales line is available 24 hours a day. If no one is immediately available, please leave a message and a member of our team will call you back as soon as possible.
📞 1300 75 85 95
Sales & general enquiries · Leave a message anytime
Call Now 🔎 Compare Our Products →
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Technical Support
Technical Help Line
Having trouble with your device? Our dedicated technical support team can help you troubleshoot, test, or configure your CareAlert system quickly and easily.
📞 08 7480 6000
Technical support · Business hours
Call Tech Support ❓ Browse Our FAQs →
💬
Instant Answers
Chat With Us Online
AI-Powered · Available 24/7
Get instant answers any time of day or night. Our intelligent CareAlert assistant can answer product questions, explain funding options, and help you find the right solution — available 24 hours a day, 7 days a week.
💬 Look for the chat bubble
Click the speech bubble at the bottom of your screen
💬 Click the speech bubble below
❓ Browse Our FAQs →
💌
Email Us
Send Us a Message
Prefer to write? Send us an email and our team will get back to you as quickly as possible — usually within one business day.
@ office@carealert.com.au
We reply within 1 business day
Send an Email
📋
Contact Form
Fill In a Form
Not sure what you need, or prefer to put it in writing? Fill out our online contact form and one of our friendly team will get back to you promptly with the right answer.
👇 Quick & Easy Online Form
We reply within 1 business day
Open Contact Form
📍
Postal Address
Write to Us
Need to send us correspondence or documentation? Our postal address is below. Please include your name and contact number so we can respond promptly.
🏠 PO Box 100
Surrey Downs SA 5126
📞 Sales Line — Call Anytime
1300 75 85 95
Call anytime — if unavailable, leave a message and we'll call you back promptly
🔧 Technical Support
08 7480 6000
Monday – Friday · Business hours ACST
💬 AI Chat Assistant
Available on this website
Intelligent AI assistant · Available 24 hours a day, 7 days a week
💌 Email Response
office@carealert.com.au
Replied within 1 business day

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