Get in Touch
We're Here to Help You
Whether you have a question about our products, need technical support, or just want to talk to a real person — our friendly Australian team is ready for you.
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Emergency? If you or someone else is in danger, press your CareAlert pendant or call Triple Zero (000) immediately.
Contact Options
How Can We Help You?
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Sales & General Enquiries
Give Us a Call
Our sales line is available 24 hours a day. If no one is immediately available, please leave a message and a member of our team will call you back as soon as possible.
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1300 75 85 95
Sales & general enquiries · Leave a message anytime
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Technical Support
Technical Help Line
Having trouble with your device? Our dedicated technical support team can help you troubleshoot, test, or configure your CareAlert system.
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08 7480 6000
Technical support · Business hours
❓ Browse Our FAQs →
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Postal Address
Write to Us
Need to send us correspondence or documentation? Our postal address is below. Please include your name and contact number so we can respond promptly.
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PO Box 100
Surrey Downs SA 5126
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Live Chat
Chat With Us Online
Want a quick answer without picking up the phone? Our live chat is available during business hours — just click the chat icon at the bottom of the screen to start.
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Available during business hours
Mon – Fri · 9am – 5pm ACST
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Contact Form
Fill In Our Form
Not sure what you need, or prefer to put it in writing? Fill out our online contact form and one of our friendly team will get back to you promptly with the right answer.
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Quick & easy online form
We reply within 1 business day
Open Contact Form →
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Same-Day Response
All enquiries answered the same business day
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100% Australian Team
Real people, based in Australia — no overseas call centres
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Sales Line — Call Anytime
Call any time on 1300 75 85 95 — if no one is available, leave a message and we'll call you back promptly
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Sales Line
1300 75 85 95
Call anytime — if unavailable, leave a message and we'll call you back
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Technical Support
08 7480 6000
Monday – Friday · Business hours ACST
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Live Chat
Available on this website
Monday – Friday · 9am – 5pm ACST
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Email Response
office@carealert.com.au
Replied within 1 business day

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