Terms and Conditions

The carealert.com.au website ("website") is operated by Safety Electrical Services Pty Ltd, trading as CareAlert ("CareAlert", "we", "us", or "our"). Your use of the website, and your purchase of any product or service, constitutes your acceptance of these Terms and Conditions.

CareAlert reserves the right to amend these Terms at any time and without prior notice. Your continued use of the website after any amendment constitutes your agreement to be bound by the updated Terms.

Products and services on this website are available only to individuals who are legally capable of entering into binding contracts. Our products are not available to persons under the age of 18 years.

Any order placed through this website constitutes an offer by you to purchase a product at the price specified at the time of ordering, subject to these Terms. CareAlert reserves the right to accept or decline any order for any reason, including but not limited to product unavailability, pricing errors, or errors in your order.

A binding contract between you and CareAlert is formed only upon our confirmation of receipt of your order and payment. Orders placed by phone, email, or other offline methods may incur an additional administration fee to cover the cost of manual processing.

All prices displayed on this website are in Australian dollars and are inclusive of GST at the current rate of 10% where applicable. Prices are current at the time of display but may change at any time without notice.

We accept Visa, Mastercard, American Express, PayPal, Afterpay, Apple Pay, Google Pay, and direct bank transfer. Credit card and payment details are encrypted using industry-standard SSL technology and are not stored on our systems.

If your delivery address is outside Australia, any applicable GST component will be deducted and confirmed by email following receipt of your order. You are responsible for any customs duties, taxes, or other charges imposed by your country's authorities.

By purchasing a CareAlert product, you acknowledge and agree to the following conditions of use.

CareAlert products are intended as a personal safety aid and must not be solely relied upon in a life-threatening emergency. By purchasing and using a CareAlert device, you acknowledge that CareAlert and its agents are indemnified from any legal action arising from the device's failure to operate under any circumstances.

Products operating on the mobile network are subject to the coverage, availability, and terms of the relevant mobile carrier. CareAlert does not guarantee the strength or continuity of any mobile network signal. It is your responsibility to verify adequate mobile coverage in your intended area of use before purchasing. Returns of mobile network products are subject to the fees outlined in our Returns Policy. If a mobile carrier ceases to operate a network frequency or platform, your CareAlert device may cease to function, and CareAlert is not responsible for such interruptions.

The GPS Go Anywhere device will only function when connected to a mobile network with a minimum battery charge of 15% and when used in accordance with the manufacturer's instructions. GPS location accuracy may vary due to factors beyond CareAlert's control.

CareAlert products may be adversely affected by external interference including power surges, EMF interference, nearby electrical or electronic equipment, or loss of mobile signal. CareAlert is not responsible for device failure caused by such external factors.

It is your responsibility to replace device batteries at the intervals outlined in the instruction manual, to follow all setup instructions correctly, and to regularly test your device as described in the manual. Failure to do so may void your warranty.

CareAlert may share your purchase details with NBN Co for the sole purpose of registering your device on the NBN medical alarm register to assist in a coordinated migration from PSTN to the NBN platform.

CareAlert offers free shipping Australia-wide. Orders placed before 12pm ACST on business days are dispatched the same day. Delivery timeframes are indicative only and CareAlert is not liable for any failure to meet estimated delivery times.

Risk in the products passes to you upon delivery to the postal or courier service. Title to the products remains with CareAlert until payment has been received in full. You should consider obtaining appropriate insurance for high-value deliveries.

• A non-refundable return handling, reprogramming, and postage fee of $40 (plus 5% for Afterpay purchases) applies to all returned products.
• The product must be returned complete, in its original packaging, unmarked, and accompanied by the original tax invoice and a written explanation of the reason for return.
• Refunds are processed electronically to the original payment method (credit card, PayPal, or bank account). We do not refund by cheque or money order.
• SIM card fees and pre-paid monitoring fees are non-refundable.
• For purchases funded through My Aged Care or NDIS, refunds will be directed to the relevant funding body, not to provider accounts. This is a legal requirement.
• All cancellations for products or services must be submitted in writing by email to office@carealert.com.au.

This returns policy does not override your statutory rights in relation to faulty goods. Please refer to our Warranty page for details.

All CareAlert products are covered by a 12-month manufacturer's warranty against defects in materials and workmanship, subject to the conditions set out in our Warranty Policy. This warranty is in addition to, and does not exclude, any rights you may have under the Australian Consumer Law.

The warranty does not cover damage caused by accidental misuse, power surges, acts of God, incorrect installation, unauthorised repair, or failure to follow the instruction manual. Warranty repairs are carried out on a back-to-base basis. Please refer to our full Warranty Policy for complete details.

To the maximum extent permitted by law, CareAlert will not be liable for any direct, indirect, incidental, special, or consequential loss or damage arising from your use of, or inability to use, our website or products — including but not limited to loss of profits, data, or other intangible loss.

Where legislation implies any term, condition, or warranty that cannot be excluded, CareAlert's liability for any breach of such implied term is limited — at CareAlert's election — to:

• For goods: replacement or repair of the goods, supply of equivalent goods, or payment of the cost of having the goods repaired or replaced.
• For services: re-supply of the services or payment of the cost of having the services re-supplied.

While the information on this website is believed to be accurate and current, it is provided in good faith on an "as is" basis. CareAlert, its directors, officers, and employees make no representation or warranty as to the reliability, accuracy, or completeness of information on this website and accept no responsibility arising from any errors or omissions.

This website may contain links to third-party websites. CareAlert does not endorse, control, or accept responsibility for the content or accuracy of any linked third-party sites.

All content on this website — including text, images, graphics, and software — is owned by or licensed to CareAlert and is protected under the Copyright Act 1968 (Cth). No part of this website may be reproduced, adapted, or transmitted in any form without the prior written consent of CareAlert.

CareAlert does not represent that files or information obtained from this website are free from computer viruses or defects. It is your responsibility to scan any downloaded files. CareAlert will not be liable for any loss or damage resulting from viruses or malicious code encountered through use of this website.

All online transactions are processed through a secure, encrypted payment gateway. CareAlert does not store credit card details on its systems.

These Terms and Conditions are governed by the laws of South Australia and the Commonwealth of Australia. You agree to submit to the non-exclusive jurisdiction of the courts of South Australia for the resolution of any disputes arising under these Terms.