Security Policy

We employ industry best practices to secure personal information held in both electronic and physical formats. Our security measures include:

• All data transmitted through our website is protected using 2048-bit v3 SSL encryption.
• We utilise firewalls, intrusion detection systems, and secure network architecture to prevent unauthorised access.
• Access to personal information is restricted to authorised personnel only, on a strict need-to-know basis.
• Secure login processes and password protection are enforced to prevent unauthorised account access.
• Regularly updated anti-virus and anti-malware software protects our systems from threats.
• Security filters are in place to identify and block malicious content.

Hard-copy records containing personal information are stored in secured facilities with controlled access. Only authorised staff members have access to physical documents containing personal data.

Our online store is powered by Shopify, a leading e-commerce platform trusted by hundreds of thousands of businesses worldwide and known for its robust security infrastructure. Shopify is certified Level 1 PCI DSS compliant, ensuring the secure handling of all credit card information, and all stores operate with 256-bit SSL certificates that encrypt data transmitted between your browser and our store.

Shopify supports two-factor authentication (2FA) for account access, continuously updates its platform to address emerging security threats, and includes built-in fraud detection tools to monitor and help prevent fraudulent transactions.

We do not store credit card information on our servers. All credit card transactions are securely transmitted and processed directly by our trusted banking partners using PCI DSS-compliant systems. Your financial details are never retained by CareAlert after a transaction is completed.

Our security practices align with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). We regularly review and update our security measures to ensure ongoing compliance and continuous improvement in the protection of your data.

If you have any concerns about the security of your personal information or wish to report a potential security issue, please contact us immediately using the details below.