Privacy Policy
This Privacy Policy governs the manner in which CareAlert collects, uses, maintains, and discloses information collected from users (each, a "User") of the www.carealert.com.au website ("Site"). This Privacy Policy applies to the Site and all products and services offered by CareAlert. CareAlert is committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Personal Identification Information
We may collect personal identification information from Users in various ways, including, but not limited to, when Users visit our Site, place an order, subscribe to the newsletter, respond to a survey, or engage with other activities, services, features, or resources we make available on our Site. Users may be asked for, as appropriate, their name, email address, mailing address, phone number, and payment information. Users may visit our Site anonymously. We will collect personal identification information only if voluntarily submitted by Users. Users may refuse to provide personal identification information, but this may prevent them from engaging in certain Site-related activities.
We may share purchase information (excluding personal or programming data) with relevant safety bodies solely to ensure the ongoing effective operation of the purchased product. Any such sharing will comply with the Privacy Act 1988 and be limited to what is necessary for the purpose.
Product Programming Information
All programming data is securely stored on a cloud-based server with access restricted to designated staff via encrypted passwords that are regularly updated. Access to this data, when required for system reprogramming, is securely logged with details including the time, date, and accessing staff personnel. Personal information for monitored systems may be shared with our preferred monitoring centre solely for emergency contact purposes. This data is not shared with any other organisation unless required by law or for the purpose of ensuring product functionality, in accordance with the Privacy Act 1988.
Non-Personal Identification Information
We may collect non-personal identification information about Users whenever they interact with our Site. This may include browser name, type of computer, and technical information about Users' means of connection to our Site, such as the operating system, Internet service providers, and other similar information.
Web Browser Cookies
Our Site may use "cookies" to enhance User experience. Cookies are placed on a User's hard drive by their web browser for record-keeping purposes and to track information about them. Users may configure their web browser to refuse cookies or to alert them when cookies are sent. Note that refusing cookies may cause some parts of the Site to function improperly.
How We Use Collected Information
CareAlert may collect and use Users' personal information for the following purposes:
- To improve customer service: Information provided helps us respond to customer service requests and support needs more efficiently.
- To improve our Site: Feedback provided by Users may be used to enhance our products and services.
- To process payments: Information provided during order placement is used solely to provide service for that order. We do not share this information with outside parties except to the extent necessary to provide the service, and only in compliance with the Privacy Act 1988.
- To run promotions, contests, surveys, or other Site features: To send Users information they have agreed to receive about topics of interest.
- To send periodic emails: We may use email addresses to send Users information and updates related to their orders, inquiries, or other requests. Users who opt-in to our mailing list may receive emails with company news, updates, or related product/service information. Each email includes detailed unsubscribe instructions for Users to opt-out of future emails.
How We Protect Your Information
We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information, username, password, transaction information, and data stored on our Site. Sensitive and private data exchanges between the Site and its Users occur over an SSL-secured communication channel, encrypted and protected with digital signatures.
Sharing Your Personal Information
We do not sell, trade, or rent Users' personal identification information to others. We may share generic, aggregated demographic information not linked to personal identification information with our business partners, trusted affiliates, and advertisers for the purposes outlined above, in compliance with the Privacy Act 1988. Personal information may be shared with our preferred monitoring centre for emergency contact purposes or with safety bodies to ensure product functionality, but only to the extent necessary and in accordance with Australian privacy laws.
Your Rights Under the Privacy Act 1988
Under the Privacy Act 1988, Users have the right to:
- Request access to the personal information we hold about them.
- Request correction of inaccurate personal information.
- Request deletion of their personal information, subject to legal obligations.
- Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if they believe their privacy rights have been breached.
To exercise these rights, please contact us using the details below.
Changes to This Privacy Policy
CareAlert may update this Privacy Policy at any time. When we do, we will revise the updated date at the bottom of this page. We encourage Users to frequently check this page for changes to stay informed about how we protect personal information. You acknowledge that it is your responsibility to review this Privacy Policy periodically and become aware of modifications.
Your Acceptance of These Terms
By using this Site, you signify your acceptance of this Privacy Policy. If you do not agree with this policy, please do not use our Site. Continued use of the Site following changes to this policy will be deemed acceptance of those changes.
Contacting Us
If you have any questions about this Privacy Policy, our Site’s practices, or your dealings with this Site, please contact us at:
CareAlert
www.carealert.com.au
Ph 1300 75 85 95
