Privacy Policy

CareAlert may collect personal identification information from users in various ways, including when you visit our site, place an order, subscribe to our newsletter, respond to a survey, or engage with other features or services we offer. Information collected may include your name, email address, mailing address, phone number, and payment information.

You may visit our site anonymously. We will only collect personal information that you voluntarily provide. You may choose not to provide certain information, but this may limit your ability to use some features of our site.

We may also collect non-personal information such as browser type, operating system, and general technical details about your connection to our site. This information is used in aggregate form only and cannot be used to identify you personally.

All device programming data is securely stored on a cloud-based server. Access is restricted to designated staff via encrypted passwords that are regularly updated, and all access is securely logged with the time, date, and staff member recorded.

Personal information for monitored systems may be shared with our preferred monitoring centre solely for emergency contact purposes. This data is not shared with any other organisation unless required by law or necessary to ensure the correct functioning of your device, in accordance with the Privacy Act 1988.

CareAlert uses personal information collected from users for the following purposes. To improve customer service — information you provide helps us respond more efficiently to your requests and support needs. To process your order — information provided at checkout is used solely to fulfil and service your order and is not shared with outside parties beyond what is strictly necessary to complete the transaction.

To improve our site and services — user feedback may be used to enhance our products and website. To send relevant communications — if you opt in to our mailing list, we may send you company news, updates, and related product information. Every email includes clear unsubscribe instructions and you may opt out at any time.

Our site may use cookies to enhance your experience. Cookies are small files placed on your device by your web browser for record-keeping and tracking purposes. You may configure your browser to refuse cookies or to alert you when they are sent. Please note that disabling cookies may affect the functionality of some parts of our site.

We adopt appropriate data collection, storage, and processing practices and security measures to protect against unauthorised access, alteration, disclosure, or destruction of your personal information. All sensitive data exchanges between our site and users occur over an SSL-secured, encrypted communication channel. For full details of our security measures, please refer to our Security Policy.

We do not sell, trade, or rent your personal information to third parties. We may share generic aggregated demographic information — not linked to any personal identification — with trusted business partners for analytical purposes, in compliance with the Privacy Act 1988.

We may share purchase information (excluding personal or programming data) with relevant safety bodies solely to ensure the ongoing effective operation of your device. Personal information may also be shared with our preferred monitoring centre for emergency contact purposes. Any such sharing is limited to what is strictly necessary and complies with Australian privacy law.

Under the Privacy Act 1988 (Cth), you have the right to request access to the personal information we hold about you, request correction of any inaccurate information, and request deletion of your personal information subject to any applicable legal obligations. You also have the right to lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached.

To exercise any of these rights, please contact us using the details at the bottom of this page.

CareAlert may update this Privacy Policy at any time. When changes are made, the effective date at the top of this page will be updated. We encourage you to review this page periodically to stay informed about how we protect your information. Your continued use of our site following any changes constitutes your acceptance of the updated policy.