Sim Card - postage fees + tech fee for SIM card insertion
What's included: Device: +
Free shipping Australia-wide
12-month warranty
No lock-in contract
Professional or family monitoring
CareAlert gives you two ways to get help when your alarm is activated.
Professional 24/7 monitoring
- Trained Australian care specialists answer every call, day or night.
- They speak with you through the device or home base unit to confirm what's happened.
- They will arrange an Ambulance to attend your location and also inform your family or a neighbour.
- Ideal if you live alone or want a trained responder on every call.
- Requires a yearly or monthly plan that covers the 4G connection and monitoring service.
Family & friends monitoring
- The alert rings up to 5 people you choose, one after the other, until someone answers.
- We recommend making Triple Zero one of those 5 so emergency services are always reachable as a backup.
- You nominate the contacts, we pre-program them into the device.
- Ideal if you have family or neighbours nearby who can respond quickly.
- Available on our yearly, quarterly, or BYO SIM plans.
You can switch between monitoring types anytime by contacting our team.
Yearly, monthly or BYO SIM
CareAlert runs on the 4G network, so it needs an active SIM to stay connected. What you pay depends on the monitoring option you chose.
Professional 24/7 monitoring (includes SIM + monitoring service)
- Pay yearly: $350 (save $70 vs monthly)
- Pay monthly: $35
Family & friends monitoring (SIM only)
- Pay yearly: $87 (save $20 vs quarterly)
- Pay quarterly: $26.85 (works out to only $8.95/month)
- Bring your own SIM: $0
No lock-in contract
- Cancel any plan at any time by contacting our team.
- Payments already made aren't refunded. Your CareAlert service continues to the end of your current paid period (the month, quarter, or year you've paid for).
Optional fall detection pendant
Your CareAlert comes with a standard pendant included. Fall detection is an optional upgrade.
Standard pendant (included)
- A dual button press calls for help.
- Waterproof and comfortable to wear.
- Worn on a lanyard or wrist strap (both supplied in your pack).
- Ideal if you're confident pressing the button yourself.
Fall detection pendant (+$40)
- Designed to detect sudden falls and automatically call for help, without needing to press the button. Adds an extra layer of protection alongside the SOS button.
- Usually $70, bundled here at $30 off.
- Ideal if you live alone, have balance concerns, or want the extra reassurance.
Both pendants work up to 150m from the base unit, covering most homes, yards, and garages.
Shipping & delivery
Free standard shipping Australia-wide via Australia Post. Express Post is available from $29 at checkout.
Processing
- Orders are dispatched within 1 to 2 business days of payment.
Delivery
- Standard Post: 2 to 5 business days (longer for regional or remote areas).
- Express Post: 1 to 3 business days.
You'll receive a tracking number by email once your order ships. For delays, lost or damaged parcels, contact our team on 1300 75 85 95 or office@carealert.com.au.
12-month Warranty
Every CareAlert is backed by a 12-month manufacturer's warranty covering defects in materials and workmanship. This is in addition to your rights under Australian Consumer Law.
What's covered
- Manufacturing defects in parts and labour for 12 months from date of purchase.
What's not covered
- Accidental damage, power surges, misuse, or incorrect installation.
- Repairs attempted by someone outside our approved service agents.
How to make a claim
- Call 1300 75 85 95 or email office@carealert.com.au.
- Include your proof of purchase and a description of the issue.
- Our team will walk you through the return process.
Stay Safe. Stay Informed.
CareAlert news, safety tips, and exclusive offers - delivered straight to your inbox.