NDIS Participant Feedback and Complaints

If you are an NDIS participant and wish to provide feedback about our services — or if you are not satisfied with the supports provided and wish to make a complaint — you or your representative may contact CareAlert Management directly. We take all feedback and complaints seriously and will respond promptly.

If you or your representative are not satisfied with CareAlert's response, or if you would prefer not to raise the matter directly with us, you have the right to contact the NDIS Quality & Safeguards Commission. The Commission is an independent body responsible for improving the quality and safety of NDIS supports and services across Australia.

As an NDIS participant, you have the right to raise concerns or make a complaint at any time, without fear of negative consequences to your supports or services. You may also have a representative, advocate, or support person assist you in making a complaint. CareAlert will not disadvantage any participant for raising feedback or a complaint in good faith.